Definitely not! Damaged, broken, or encrypted hard drives cannot be used with the converter.

1) If you are using a new SSD or HDD, you first need to initialize it and then format it. To do this, open Start/Run and type "Disk Management."

2) If it's an old or disassembled hard drive, first check if the drive is in good condition.If it's an Apple macOS system, set up the disk format.

3) Incorrect hard drive type: Your hard drive interface may be SCSI, SAS, or M.2, which the adapter does not support.

4) Check if the USB port on your computer is functioning correctly. Please test all the USB ports on your computer.

Yes, we offer a return if you receive a defective product. In this case, please contact us immediately via email, and we will resolve the issue. Once we receive the defective product, we will either send you a replacement or refund the full amount.

If the Splicy hard drive recovery converter you connected does not appear in the list of drives connected to your computer, the issue is not with the converter, but with your computer not recognizing the new drive. To assign it, follow these steps:

1) Ensure that the BIOS has recognized the hard drive and that it is listed in the drive list. If the BIOS recognizes it, it should be listed there. However, just because the BIOS has recognized the drive doesn't mean it is available in Windows, and this is where mapping comes into play.

2) If it is not recognized, go to the Disk Manager and check the list of all hard drives. In Disk Manager (Create and format hard disk partitions), right-click on the new hard drive and create a new volume for it.

Quite simple! You can track it on our website. Once your order has been shipped from our warehouse, we will send you the tracking number via email. Typically, it takes between 1 and 5 days for us to provide you with the tracking number.

Yes, we offer a 30-day money-back guarantee if you are not satisfied with the product. You just need to send us an email at info@trysplicy.com. Once your product arrives, our technical team will inspect it. After approval, you will receive a refund to your original payment method within 5 business days.

Simply scroll to the pricing section. Select the package you need and click the purchase button.

Once we have processed your order, you will typically receive your order within 8 to 15 business days.

You can send us a return request for the purchased converter within 14 calendar days of receiving the goods.